Refund Policy

Brilliant Pieces Inc. (“Brilliant Pieces,” “we,” “us”) sells two kinds of things: digital products you can download right away, and custom services we deliver under an agreement with you. This policy explains how refunds work for each.

Digital products

Our digital products include AI agent packs and workflow templates. They are delivered instantly at checkout, by download link, email, or both.

All sales of digital products are final. We do not offer refunds once a product is delivered. The reason is simple: you get instant access to the full source files and workflows, and that access cannot be returned.

What we commit to instead:

• Know before you buy. Every product lists what is included and what you need to run it, so you know exactly what you are getting before you pay.
• Setup support. Email support@brilliantpieces.tech with any setup question. We reply within 2 business days.
• It works as described, or we make it right. If a product does not work as described, we fix it or send a working replacement within 14 days of your report. If we cannot, we refund the purchase in full.
• Delivery is on us. If you paid and did not receive access, we get it to you within 5 business days of you contacting us. If we cannot, we refund the purchase in full.
• Duplicate charges. If you were charged more than once for the same order, we refund the extra charge in full.
• Bug fix updates. We ship bug fixes for the version you bought at no extra charge.

To report a delivery problem, a defect, or a duplicate charge, email support@brilliantpieces.tech with your order number, the email used at checkout, and a short description of the issue.

Custom services

Custom work (consulting, automation builds, agent deployments, ongoing support) is billed according to the written agreement, proposal, or invoice we share with you before work begins. Billing may be:

• Upfront, paid in full before work starts.
• By milestone, paid as defined stages are delivered.
• Monthly retainer, billed at the start of each period.

Refunds for services work like this:

• Deposits are nonrefundable once work has started. If you cancel before any work begins, we refund the deposit.
• Completed milestones are nonrefundable once delivered. Milestones not yet started are not billed.
• Retainers may be cancelled at any time and stop at the end of the current billing period. We do not prorate partial periods.
• If your agreement says something different from this page, the agreement controls.

How refunds are paid

Approved refunds go back to the original payment method through the processor used at checkout (Stripe or Lemon Squeezy). Most banks post refunds within 5 to 10 business days.

Chargebacks

Please contact us first. Most issues are solved faster by email than by a card dispute.

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